Want a fast way to get your pet’s faves? We offer FREE local delivery to East Portland for orders of $75 or more!

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What’s so great about local delivery?

• Never miss a delivery. No coordinating with carriers, “sorry we missed you” notes, or packages held at the post office.
• Environmentally-friendly. Minimal amount of packaging and we plan our delivery routes to be as fuel-efficient as possible.
• No cost to you. Free delivery for orders over $75. Otherwise, it's just $6.
• Contactless delivery. We work hard to keep our customers and staff safe, and that applies to delivery as well. 

How do you select local delivery when placing your order?

On the checkout page you will see the Delivery options "Ship to me" or "Pick up", select "Ship to me".  When you finish entering your shipping address, you will be prompted with a Shipping Method below. You will see the option to ship the order or, if you are in our local delivery zone, you will also have the option for "local delivery". Select local delivery and continue checking out. Your order will automatically be delivered to you by one of our Pets on Broadway's delivery drivers. Be sure to add any instructions on accessing your preferred delivery location i.e. door code, unit number, deliver to side door etc.

What about deliveries for large items purchased in store?

We are not offering delivery for in-store purchased items such as cat trees, glass aquariums and terrariums, live animals, frozen food, or any other oversized item that would be difficult to carry. 

What else do I need to know about local delivery?

Before you get your order delivered:

• Typically, orders go out for delivery within 72 hours or sooner. If there are delays for any reason we will be sure to email you with more information as soon as possible.
• If there are any specific instructions that your delivery driver should know such as gate codes or information that you have not already included in the “Special Instructions For The Seller” section of your order during the checkout process, we ask that you please let us know by responding to your confirmation email.
• If you require physical assistance or other accommodations pertaining to your local delivery, we ask that you please let us know by responding to your confirmation email.

At the time of delivery:

• Delivery drivers are not permitted to enter customer homes for any reason - we will do our best to make your order as accessible to you as possible!
• We love to see your pets! Please keep any pets safely at a distance when the delivery driver arrives.

Any other questions?

Just give us a call or send us an email. We're here for you!

Phone: 503-282-5824

Email: support@petsonbroadway.com

 

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 Serving the following zip codes: