Program Name: Special Order Notifications

By providing your mobile phone number and consenting to receive messages, you agree to receive text messages (SMS) and Rich Communication Service (RCS) messages from Pets on Broadway regarding your special orders, including order confirmations, arrival notifications, pickup reminders, and order status updates.

Message Frequency
Message frequency varies based on your order activity. You will typically receive messages at key stages of your special order: when your request is received, when your item arrives, and if a reminder is needed. You may receive additional messages if there are updates to your order, such as delays or substitutions.

Message and Data Rates May Apply
Standard message and data rates may apply depending on your mobile carrier and plan.

How to Opt Out
You can cancel messages at any time by replying STOP to any message you receive from us. After replying STOP, you will receive a single confirmation message, and no further messages will be sent. To re-enable messages, reply START.

How to Get Help
For help, reply HELP to any message or contact us at support@petsonbroadway.com, (503) 282-5824 (Portland), or (971) 377-7387 (Hillsboro).

Your Privacy
We do not sell, rent, or share your personal information — including your mobile opt-in and SMS consent data — with third parties for advertising purposes. Your phone number and messaging consent are used solely to send you updates about your special orders at Pets on Broadway. For more information, see our full Privacy Policy at petsonbroadway.com/policies/privacy-policy.

Carriers
Pets on Broadway is not responsible for delayed or undelivered messages. Supported carriers include, but are not limited to, AT&T, T-Mobile, Verizon, and other major US carriers.